Support Policy

This Support Policy describes what support we render in regards to StepQueue Service. If you have any questions regarding this Support Policy, please do CONTACT US and make sure all your doubts are cleared before you use our website. And we are glad to say that we are always there for you in your need. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. Additional details and answers to commonly asked questions regarding the Support Policy can be found on our Frequently Asked Questions page. By using any part of the Website or providing personal information to us, you permit us processing it as set out in this Support Policy.

Dedication

We offer the best support for our plugins in an effort to afford you maximum profit from your investments. Every day, our team of skilled support professionals and software developers provides technical support to our customers for the licensed StepQueue plugins that runs their enterprise. Our support team will be available for your needs and will render you a complete plugin support from the date of purchase of the plugin.

Rendered Support

The business hours are from Monday to Friday between 10 A.M to 8 P.M (Indian Standard Time, GMT + 5:30 Lat/Long). All the customer queries will be answered during the above mentioned business hours. Apart from that feel free to raise your requests, as our dedicated team of support technicians will be ready to render services 24/7.
Customer questions may or may not be handled during Saturday and Sunday.
We offer support to all customers who have purchased our extensions.
We provide the best support for the Premium Version extensions until the last second of the licence expiry.
Queries related to the Basic Versions will be dealt under Word Press support.
Customers can also have a live conversation with our Support Team through Live Chat.

NOTE: No support will be offered for the plug-ins purchased under websites other than www.stepqueue.com